The French - 18.05.2020

Frequently Asked Questions

We've put together a list of some questions that have been asked over the past few weeks... if you have a question about Adam Reid at The French and the answer isn't below, please email businessmanager@the-french.co.uk.

COVID-19 RELATED QUESTIONS

 

When is the restaurant re-opening?

As per the Government’s current guidelines the restaurant will be closed until at least the start of July.  We will only re-open when the Government advises that it is safe to do so.

 

 

Can I make a booking for a date in the future?

We are currently taking bookings for July & August. July dates are now bookable online, and August will slowly start to open. If there is a date in August that is not showing as available please email businessmanager@the-french.co.uk

 

 

Will there be any changes to opening times?

The restaurant will be operating as it was before lockdown. We will be open for Lunch on a Friday & Saturday (12noon -1pm) and for Dinner from Tuesday – Thursday (6pm – 8.30pm) and Friday – Saturday (5pm. – 9.30pm).

 

 

Will there be any changes to style of menu?

We will be operating with all three of our menus. Our Initials menu will be available at Dinner Tuesday – Thursday and at Lunch on Friday & Saturday.  Adam’s Great British Menu will be available at Dinner Tuesday – Friday  and at Lunch on Friday & Saturday.  The Signature menu will be available at Dinner on Tuesday – Saturday.

 

 

What happens if the restaurant is still closed and I have a booking?

If the restaurant is still closed and you have a booking we will contact you and offer you the choice to re-arrange the booking or to cancel it (at no charge).

 

 

What if I have a gift voucher?

All gift vouchers that expire over our closure period will be extended for an initial period of three months. If you have any questions regarding this, please email businessmanager@the-french.co.uk

 

 

Can I still purchase a gift voucher while you are closed?

Gift vouchers can be purchased via our website and are valid for a period of 18 months.

 

 

 

 

GENERIC QUESTIONS

 

How do I make a booking?

Bookings can be made online via our website. We only take bookings as far as two months in advance, but at present are taking bookings for July & August.

 

 

Do you offer a vegetarian menu?

We do offer a vegetarian option for each of our menus, but ask that you let us know at the time of booking.

 

 

Can you cater for dietary requirements?

We are able to change each of our menus to suit your dietary needs, but ask that you advise us at the time of the booking.

 

 

What is the maximum table size?

Due to Covid 19, we have reduced the biggest table size to a 4.

 

 

Do you take a deposit?

We don’t take any pre-payment, but do ask for card details to secure all bookings.

 

 

What is your cancellation policy?

If you need to cancel your booking, alter the party size or re-arrange your booking within 48 hours of the booking, the full dining package charge, per person will be incurred (at our discretion). Any no shows will be charged the full amount for the package they have booked (at our discretion).

 

 

What is your dress code?

Our dress code is smart-casual.

 

 

Do you add service charge automatically?

Service charge is left at the customer’s discretion and split between the full team equally.